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HOW CAN WE HELP YOU TODAY?
We’re here to help! Have a look through our FAQs and reach out if you have questions about your order, a product, returns or anything else. We’ve got answers.
I WANT TO TRACK MY ORDER
Orders placed on monki.com before 12th of May cannot be tracked here. Please check your emails for updates, or contact customer service.
The delivery timeframe is shown at checkout when you place your order and on your order confirmation.
Once the order has shipped you will receive an email with a link to track your order with the carrier!
Did you know? You can track your order under “My account” when you sign in and on the “Track order” page on site!
You can add a voucher in the shopping bag to the “discount code” section.
If you’ve been emailed a discount code, make sure to sign into your account to use this.
We want to get your purchase to you as quickly as possible, meaning we are unable to make changes to your order once this has been placed.
You may be able to amend the delivery address or divert your parcel with the carrier once the order has shipped. You can see your options when you receive your tracking information.