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We’re here to help! Got a question? Have a look through our FAQs and whether you’re wondering about your order, a product, returns or anything else, we’ve got answers.

The quickest way to reach us is by calling our English, French, Italian and German speaking team on +41 43 588 2222.

You can chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.
You can also send us a message on Facebook.

OPENING TIMES(German, French and Italian speaking teams)
By phone
Monday - Friday: 08:00 - 18:00
Saturday: 09:00 - 17:00
Sunday: 09:00 - 13:00
Holidays: 09:00 - 17:00

Monday - Friday: 08:00 -19:45
Saturday: 09:00 -17:00
Sunday: 09:00 -13:00
Holidays: 09:00 - 17:00

If you need to contact us outside of our opening hours, you can email our German speaking team, French speaking team, or Italian speaking team.

If you need to contact one of our stores directly, you can find all the details in our Store locator

Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice.

You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.