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Holiday reminder: Read more about last date to order here. Orders placed between 14/11–14/12 can be returned until 31/1. 

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CONTACT US

We’re here to help! Got a question? Have a look through our FAQs and whether you’re wondering about your order, a product, returns or anything else, we’ve got answers.

Looking for info on Monki joining Weekday? Find out more here.

The quickest way to reach us is by calling our French, Italian and German speaking team on +41 43 588 2222.

We’re currently experiencing delays with returns.

If you returned an item recently, please allow some time for processing. For returns older than 14 days, contact us with your order number.

OPENING TIMES (German, French and Italian speaking teams)

By phone

Monday - Friday: 08:00 - 18:00

Saturday: 09:00 - 17:00

Sunday: CLOSED

Holidays: 09:00 - 17:00

The fastest way to get an answer to your question is through our phone channel. Alternatively, you can also contact us via email. You can email our German speaking team, French speaking team, or Italian speaking team. Our team is ready to assist you quickly and efficiently.

If you need to contact one of our stores directly, you can find all the details in our Store locator. 

Personal data requests Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.