ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU RESIDENTS

ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

If you want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

Austria
Schlichtung für Verbrauchergeschäfte*
Mariahilfer Straße 103, Stiege 1, Top 18
Wien, 1060
Austria
https://www.verbraucherschlichtung.at
https://www.ombudsstelle.at/


Belgium
Service de Médiation pour le Consommateur*
North Gate II, Boulevard du Roi Albert II, 8
Bruxelles, 1000
Belgium
https://mediationconsommateur.be/fr


Bulgaria
Обща помирителна комисия към Комисия за защита на потребителите със седалище град София*
пл. Славейков 4 А
София, 1000
Bulgaria


Croatia
Centar za mirenje Hrvatske obrtničke komore
Ilica 49/II
Zagreb, 10000
Croatia


Cyprus
Consumer Protection Service 
Andrea Araouzou 6
Nicosia,1421
Cyprus


Czech Republic
Ceská obchodní inspekce*
Stepanska 15
Praha, 12000
Czech Republic
https://www.coi.cz


Denmark
Konkurrence- og Forbrugerstyrelsen*
Carl Jacobsens Vej 35
Valby, 2500
Denmark
https://www.forbrug.dk/


Estonia
Tarbijavaidluste Komisjon*
Rahukohtu 2
Tallinn, 10130
Estland
https://www.ttja.ee


Finland
Kuluttajariitalautakunta*
Hämeentie 3, PL 306
Helsinki, 00531
Finland
https://www.kuluttajariita.fi/fi/


France
Médiateur du commerce coopératif et associé*
77, rue de Lourmel
Paris, 75015
France
https://www.mcca-mediation.fr/


Germany
Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e. V.*
Straßburger Str. 8
Kehl, 77694
Germany
https://www.universalschlichtungsstelle.de/


Greece
Hellenic Consumers' Ombudsman
Leoforos Alexandras 144
Athens, 11471
Greece


Hungary
Budapesti Békélteto Testület*
Krisztina krt. 99.
Budapest, 1016
Hungary
https://bekeltet.bkik.hu/


Ireland
Dublin District Small Claims Office (or the local District Court Office in the area where you live)
1st Floor Áras Uí Dhálaigh
Dublin 7 D07 N972
Ireland
https://www.courts.ie/


Italy
Camera Arbitrale di Milano*
Via Meravigli 7
Milano, 20123
Italy
Attivazione della procedura presso Organismo di mediazione CAM


Latvia
Patērētāju tiesību aizsardzības centrs (Patērētāju strīdu risināšanas komisija)*
Brivibas iela 55
Rīga, LV-1010 
https://www.ptac.gov.lv/lv


Lithuania
Patērētāju tiesību aizsardzības centrs (Patērētāju strīdu risināšanas komisija)*
Brivibas iela 55
Rīga, LV-1010 
https://www.ptac.gov.lv/lv


Luxemburg
Service national du Médiateur de la consommation* 6, rue du Palais de Justice
Luxembourg, 1841
Luxembourg


Netherlands
Stichting Geschillencommissies voor Consumentenzaken*
Bordewijklaan 46
Den Haag, 2591RX
Netherlands
https://www.degeschillencommissie.nl/

Norway
Forbrukerrådet
Postboks 463 Sentrum
0105 Oslo
https://www.forbrukerradet.no/


Poland
Dispute resolution bodies are currently not available in Poland


Portugal
Centro Nacional de Informação e Arbitragem de Conflitos de Consumo*
Faculdade de Direito da Universidade Nova de Lisboa - Campus de Campolide
Lisboa, 1099032
Portugal
https://www.cniacc.pt/pt


Romania
Autoritatea Națională pentru Protecția Consumatorilor
Bulevardul Aviatorilor nr. 72, sector 1,
Bucureşti, 011865, România


Spain
Dispute resolution bodies are currently not available in Spain


Sweden
Allmänna reklamationsnämnden*
Box 174
101 23 Stockholm
Sweden
https://www.arn.se/


Slovenia
Evropski center za reševanje sporov
Tomsiceva ulica 6
Ljubljana, 1000
Slovenia
http://www.ecdr.si


Slovakia
Spolocnost ochrany spotrebitelov (S.O.S) Poprad*
Bajkalská 2335/3
Poprad, 05801
Slovakia
https://www.sospotrebitelov.sk/

* These ADR entities are included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes).

United Kingdom
Consumer Arbitration*
12 – 14 Walker Avenue
Stratford Office Village, Wolverton Mill
Milton Keynes, MK12 5TW
https://consumerarbitration.co.uk/

*Consumer Arbitration is approved by the CTSI to provide dispute resolution services and an independent view of your complaint under the Alternative Dispute Resolution (ADR) for Consumer Disputes (Competent Authorities and Information) Regulations 2015. 


Weekday is part of the H & M Group and has its registered office in Stockholm

H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46 A
106 38 Stockholm
SWEDEN

Registered number: GBC – 5560701715
Vat no: SE 556070171501
Contact Details: Weekday Customer Service
Email: customerservice.international@weekday.com
Email for UK: customerservice.uk@weekday.com
Phone: 0770930730 Calls cost: Geographic