RETURN & REFUND POLICY

Follow the steps below to complete your return :

1. Click on "Register a return" and select the items you wish to return. 

1. Select the courier or return method. 

1. Follow the instructions provided in the portal for your chosen return method. 
    
   Our original packaging can be reused but, if you no longer have it, make sure it’s in something watertight.  

You can return more than one order in the same parcel, just make sure that you register a return for each separate order. Please note, you will be charged a return fee for each order returned.  

Please allow up to 14 days from your return date for your refund to be issued and if you do not recieve an email to confirm your refund within this timescale please reach out to us. 

REGISTER A RETURN

Return your order via an InPost Locker, InPost Shop, Evri ParcelShop, or Evri Home Collection. Simply create a QR code or return label in our Returns Portal and choose the option that works best for you. 

If you choose Evri Home Collection and leave your parcel in a designated safe place for collection, the parcel remains your responsibility until it has been physically collected and scanned by the carrier. Neither we nor the carrier can accept liability for any loss, theft, or damage that occurs before the parcel has been collected. We therefore recommend placing your parcel in a secure, sheltered location that is not visible to the public. 

Send your return back to us and we'll process your refund to your original payment method within 14 days of sending your return to us. 

A a return fee of £4 will be deducted from your refund amount. 

For hygiene and safety reasons, please do not return: 

• Underwear briefs 

• Bodysuits 

• Pierced jewellery 

These items can only be returned if they are faulty. 

Please also ensure that: 

• Swimwear is returned with the hygiene strip intact. 

• Cosmetics and perfumes are unopened. 

Please return online purchases using our online returns process. If you placed your order online and collected it in store, it must be returned to a store. Online orders cannot be refunded or exchanged in stores, except in Sweden and the Netherlands. 

Please note that personalised and custom-made items cannot be returned or refunded. 

If you receive a defective or damaged custom-made item, please contact Customer Service for assistance.