Frequently. Asked. Questions.
At the moment Weekday ships to Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and the United Kingdom.
You can expect to receive a refund within two weeks of sending it
back to us. Once we have processed the return you will receive a
return confirmation email.
We always try to be as fast as possible, but during busy periods (such as gift giving holidays) it can take a little longer.
Please send the faulty item back to us for a refund or exchange. Remember to include the return note with the package you are returning. If you no longer have the return note/label, please contact our Customer Service team.
Please note, items bought online cannot be refunded or exchanged in any of our stores.
Check the validity of the code and contact Customer Service if you are still unable to use it.
You can re-set your password by clicking the ‘Forgot password?’ link when you are signing in. If this doesn’t work, please contact Customer Service who will be happy to help you.
We may not have launched in your country yet, but we are always looking for new and exciting places to explore. Keep an eye on our social media, if we do launch near you this is where we'll announce it.
Our stores are always happy to hear from you and want to hear your thoughts. So feel free to get in touch with us. You can find the store contact details here.