Alternative dispute resolution (ADR) for EU residents
This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Weekday.
ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.
ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.
If you want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.
Service de Médiation pour le Consommateur*
North Gate II, Boulevard du Roi Albert II, 8
Ceská obchodní inspekce*
Konkurrence- og Forbrugerstyrelsen*
Carl Jacobsens Vej 35
Hämeentie 3, PL 306
Médiateur du commerce coopératif et associé*
77, rue de Lourmel
Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e. V.*
Straßburger Str. 8
Budapesti Békélteto Testület*
Krisztina krt. 99.
Dublin District Small Claims Office (or the local District Court Office in the area where you live)
1st Floor Áras Uí Dhálaigh
Dublin 7 D07 N972
Camera Arbitrale di Milano*
Via Meravigli 7
Stichting Geschillencommissies voor Consumentenzaken*
Den Haag, 2591RX
Postboks 463 Sentrum
Dispute resolution bodies are currently not available in Poland
Centro Nacional de Informação e Arbitragem de Conflitos de Consumo*
Faculdade de Direito da Universidade Nova de Lisboa - Campus de Campolide
Dispute resolution bodies are currently not available in Spain
101 23 Stockholm
Evropski center za reševanje sporov
Tomsiceva ulica 6
Spolocnost ochrany spotrebitelov (S.O.S) Poprad*
Small Claims Mediation (UK) Ltd*
33 Leicester Road
* These ADR entities are included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes) https://ec.europa.eu/consumers/odr
Weekday is part of the H & M Group and has its registered office in Stockholm
H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46 A
106 38 Stockholm