Alternative dispute resolution (ADR) for EU residents
This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Weekday.
ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.
ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.
If you want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.
Austria
Schlichtung für Verbrauchergeschäfte*
Mariahilfer Straße 103, Stiege 1, Top 18
Wien, 1060
Austria
#Internet-Ombudsmann*
https://www.verbraucherschlichtung.at
https://ombudsmann.at
Belgium
Service de Médiation pour le Consommateur*
North Gate II, Boulevard du Roi Albert II, 8
Bruxelles, 1000
Belgium
http://www.mediationconsommateur.be/fr
Bulgaria
Обща помирителна комисия към Комисия за защита на потребителите със седалище град София*
пл. Славейков 4 А
София, 1000
Bulgaria
Croatia
Centar za mirenje Hrvatske obrtničke komore
Ilica 49/II
Zagreb, 10000
Croatia
Cyprus
Consumer Protection Service
Andrea Araouzou 6
Nicosia,1421
Cyprus
Czech Republic
Ceská obchodní inspekce*
Stepanska 15
Praha, 12000
Czech Republic
Denmark
Konkurrence- og Forbrugerstyrelsen*
Carl Jacobsens Vej 35
Valby, 2500
Denmark
Estonia
Tarbijavaidluste Komisjon*
Rahukohtu 2
Tallinn, 10130
Estland
http://www.tarbijakaitseamet.ee
Finland
Kuluttajariitalautakunta*
Hämeentie 3, PL 306
Helsinki, 00531
Finland
http://www.kuluttajariita.fi/fi
France
Médiateur du commerce coopératif et associé*
77, rue de Lourmel
Paris, 75015
France
Germany
Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e. V.*
Straßburger Str. 8
Kehl, 77694
Germany
https://www.verbraucher-schlichter.de
Greece
Hellenic Consumers' Ombudsman
Leoforos Alexandras 144
Athens, 11471
Greece
Hungary
Budapesti Békélteto Testület*
Krisztina krt. 99.
Budapest, 1016
Hungary
Ireland
Dublin District Small Claims Office (or the local District Court Office in the area where you live)
1st Floor Áras Uí Dhálaigh
Dublin 7 D07 N972
Ireland
Italy
Camera Arbitrale di Milano*
Via Meravigli 7
Milano, 20123
Italy
Latvia
Patērētāju tiesību aizsardzības centrs (Patērētāju strīdu risināšanas komisija)*
Brivibas iela 55
Rīga, LV-1010
http://www.ptac.gov.lv
Lithuania
Patērētāju tiesību aizsardzības centrs (Patērētāju strīdu risināšanas komisija)*
Brivibas iela 55
Rīga, LV-1010
http://www.ptac.gov.lv
Luxemburg
Service national du Médiateur de la consommation*
6, rue du Palais de Justice
Luxembourg, 1841
Luxembourg
Netherlands
Stichting Geschillencommissies voor Consumentenzaken*
Bordewijklaan 46
Den Haag, 2591RX
Netherlands
https://degeschillencommissie.nl
Norway
Forbrukerrådet
Postboks 463 Sentrum
0105 Oslo
Poland
Dispute resolution bodies are currently not available in Poland
Portugal
Centro Nacional de Informação e Arbitragem de Conflitos de Consumo*
Faculdade de Direito da Universidade Nova de Lisboa - Campus de Campolide
Lisboa, 1099032
Portugal
http://www.arbitragemdeconsumo.org
Romania
Autoritatea Națională pentru Protecția Consumatorilor
Bulevardul Aviatorilor nr. 72, sector 1, Bucureşti, 011865, România
Spain
Dispute resolution bodies are currently not available in Spain
Sweden
Allmänna reklamationsnämnden*
Box 174
101 23 Stockholm
Sweden
Slovenia
Evropski center za reševanje sporov
Tomsiceva ulica 6
Ljubljana, 1000
Slovenia
Slovakia
Spolocnost ochrany spotrebitelov (S.O.S) Poprad*
Bajkalská 2335/3
Poprad, 05801
Slovakia
United Kingdom
Small Claims Mediation (UK) Ltd*
33 Leicester Road
Leicester, LE84GR
United Kingdom
http://www.small-claims-mediation.co.uk
* These ADR entities are included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes) https://ec.europa.eu/consumers/odr
Weekday is part of the H & M Group and has its registered office in Stockholm
H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46 A
106 38 Stockholm
SWEDEN
Registered number: GBC – 5560701715
Vat no: SE 556070171501
Contact Details: Weekday Customer Service
Email: customerservice@weekday.com
Phone: 0770930730 Calls cost: Geographic