Return and refund policy
We're extending our return policy leading up to the holidays. Items purchased between 17 November and 15 December can be returned until 15 January 2023.
Please note, order processing and returns may take longer than usual right now. We’re working as fast as we can to get everything ready for you, and we will let you know by email when it’s on the way. Thank you for your patience during this difficult time.
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
Returns are always free of charge.
We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) reach our warehouse.
We ask that items are returned clean, unworn and have all their tags on. For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores. Personalized and custom-made items are non-refundable. If your custom-made items are defective or damaged, please contact Weekday Customer Service.
How to return:
Log in to our returns portal with your order number (found on your order confirmation) and email address, and let us know what you want to return and why. You can return more than one order or parcel at once, as long as you include all relevant return notes in the parcel.
Note: You don't need to fill out the paper return form but please include it in your parcel. If you are returning a faulty item or incorrect item, please fill out and include the return form on the delivery note instead.
Once your return is registered in the portal, select one of the below options to make your return.
When we have processed the return you will receive a confirmation email. You can expect this within two weeks of sending your return back to us. Be sure to keep hold of your receipt in the meantime!
Return options:
Return with DHL
1 . Take your parcel to your nearest DHL Pick Up Point.
2. DHL will provide you with a drop-off receipt where you can track the parcel's progress.
3. If you have misplaced your return label, you can create a new one here.
Return with DPD (Only for express delivery orders)
1. Take your parcel to your nearest DPD Parcel Shop.
2. DPD will provide you with a collection receipt. With this you can track the parcel's progress.
3. If you have misplaced your return label, you can create a new one here.
Return with Instabox
For Home Delivery Orders:
You can select a date and time for the return to be collected from your home address through the Instabox tracking page.
For Locker Delivery Orders:
You can select a locker location through the Instabox tracking page. Once you have booked a locker you will receive instructions on how to return.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
New return form?
Simply click here to print another. Remember to fill in all your order details.