FAQ - Regarding Covid-19
During this difficult time, our customer`s (you) and our colleague`s safety is our highest priority. As the Coronavirus (COVID-19) pandemic continues, we are taking all necessary precautions to ensure everyone’s safety.
We are closely monitoring updates in order to act quickly, and we continue to follow advice from the World Health Organisation as well as local authorities.
Some of our stores are open in line with governmental guidance and some are still closed. Please check the store locator to find the status of your favourite store. To be extra sure, give the store a call prior your visit - the situation changes sometimes quicker than we can adjust the store locator info.
Shopping online surely is the best way to avoid contact. Be reassured our online store is currently operating as normal, and high safety measures are being taken at our warehouse.
We continue to encourage self-confidence and self-expression and hope that you feel comfortable shopping with us during this difficult time.
Hang in there, stay safe and we send our love to all those affected.
Sincerely,
Weekday
Will your site remain open for online orders?
We’re currently open at weekday.com and offer flexible return period of 30 days to our customers. We will be sure to communicate any changes to regular service or deliveries.
Can I have my order delivered to a pick-up-point?
For now, yes you can. Please keep in mind that the situation changes quickly so we therefore recommend home delivery.
Do you have contactless deliveries for online orders?
Our couriers are working hard to adapt during this time including maintaining a safe distance when delivering parcels, no need to sign for parcels and also offering safe place locations.
Are your stores currently open?
Some of our stores are open in line with governmental guidance and some are still closed. Please check the store locator to find the status of your favourite store. To be extra sure, give the store a call prior your visit - the situation changes sometimes quicker than we can adjust the store locator info.
For more info on shopping by appointment, click on your country below.
We’re glad you're coming to our stores again!
Book your IRL shopping appointment here.
Please note that not all our German stores are currently open.
When selecting your store of choice on the booking page and it is not possible to book a slot, the store is currently closed.
The duration of your appointment is 30 minutes.
In order to make your visit to our store pleasant and safe, please follow the measures below:
• Please make sure you are on time for your appointment. In order to avoid crowds around the store, we would like to ask you to strictly adhere to the starting time of your appointment.
• If you would like to visit our stores with other members of your household, please book additional appointments.
• Wear a face mask (“medical” or FFP2), keep at least 1.5 meter distance, preferably pay with pin or contactless and stay at home with any cold-like symptoms such as cough and/or fever.
• Make sure you can show the confirmation email you will receive.
• By confirming the appointment you agree with processing your data for the purpose of the reservation and for possible tracing based on the Infection Protection Act.
Click here to read more.
We’re glad you're coming to our stores again – at least to some!
Some of our stores currently offer Test & Meet.
To enter the store, you have to provide a written proof of a negative Rapid-PoC-Antigen-test or a PCR.
It needs a signature and has to contain name, date and time of the test. How old these test can be max. and who is excluded from having to show a negative result is locally regulated by the federal states. Please make sure to check what`s the status for the store you want to shop at.
To secure the electronic data tracking according to law, you have to still book a time slot.
Book your IRL shopping appointment here.
In order to make your visit to our store pleasant and safe, please follow the measures below:
• Please make sure you are on time for your appointment. In order to avoid crowds around the store, we would like to ask you to strictly adhere to the starting time of your appointment.
• If you would like to visit our stores with other members of your household, please book additional appointments.
• Stick to the hygiene measures, preferably pay with pin or contactless and stay at home with any cold-like symptoms such as cough and/or fever.
• Make sure you can show the confirmation email you will receive.
• By confirming the appointment you agree with processing your data for the purpose of the reservation and for possible tracing based on the Infection Protection Act.
Click here to read more.
We care: you can shop safe with our Coronavirus safety measures.
During opening hours:
- Our stores will be cleaned thoroughly before opening.
- We´ll be restricting the amount of people we let in the store - our staff will be on hand to advise..
- Staff and customers must keep a distance of 2 meters apart while instore. Signs will be installed for guidance.
- Hand sanitizer will be availabl for everyone to use.
- Returned garments will be steam cleaned.
Good to know:
- Our stores are cleaned throughout the day.
- We will regularly disinfect door handles, till keyboards, and other areas that are frequently touched.
- Our changing rooms will be closed. This is to limit contact, and help customers and staff maintain safe distancing.
- To help with distancing in queues, we have installed clear signage at tills.