Return and refund policy
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
For all orders placed after 30th of May 2023, we will deduct return fee of 2.9 CHF from the refunded amount upon return.
We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) reach our warehouse.
We ask that items are returned clean, unworn and have all their tags on. For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores. Personalized and custom-made items are non-refundable. If your custom-made items are defective or damaged, please contact Weekday Customer Service.
We can only accept returns of cosmetic or perfume items if the product is unopened to maintain the quality and integrity of our products.
How to return:
On the returns note, fill in the return code for the item you are returning and include this in the package. If you no longer have this form, you can print a new one here.
Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
Return the parcel through your preferred option (choose below). Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
You can expect to receive a refund within two weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email.
Free drop off
Drop off your parcel at your local Post office or MyPost24 point. Find your nearest location here (EN) or here (DE).
Free home collection
If you are registered with Swiss Post, you can book a home collection online here (EN), here (DE) or via the Post-App. After entering your credentials, you can choose desired date for pick up. Returns are collected between 07:30 to 17:00 CET on your chosen date.
Return with Quickpac - Express Orders
There will be a return instruction in the parcel where you can scan a QR code, then you will be directed to QuickPac return site(myquickpac.ch) and the order number will be filled in.
Returns with UPS – Express orders
Visit UPS.com to register your free return, print a new return label, and schedule a pickup.
Visit UPS.com to register for a free collection of your return shipment and then take your package to the nearest UPS Access Point. UPS will issue you a collection receipt with a tracking number, which you can use to track your package.
UPS home pickup
Click here to arrange for UPS to collect your return shipment and to receive a return label to print out yourself. As soon as we have processed your return, you will receive a confirmation email from us.
If you are missing the self-adhesive return label found on the Delivery note, please contact Weekday Customer Service.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
New return form?
Simply click here to print another. Remember to fill in all your order details.