Return and refund policy
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
Returns are always free of charge.
We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) reach our warehouse.
We ask that items are returned clean, unworn and have all their tags on. For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores. Personalized and custom-made items are non-refundable. If your custom-made items are defective or damaged, please contact Weekday Customer Service.
How to return:
On the returns note, fill in the return code for the item you are returning and include this in the package. If you no longer have this form, you can print a new one here.
Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
Return the parcel through your preferred option (choose below). Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
You can expect to receive a refund within two weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email.
Free drop off
Drop off your parcel at your local Post office or MyPost24 point. Find your nearest location here (EN) or here (DE).
Free home collection
If you are registered with Swiss Post, you can book a home collection online here (EN), here (DE) or via the Post-App. After entering your credentials, you can choose desired date for pick up. Returns are collected between 07:30 to 17:00 CET on your chosen date.
If you are missing the self-adhesive return label found on the Delivery note, please contact Weekday Customer Service.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
New return form?
Simply click here to print another. Remember to fill in all your order details.