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Contact us



If you have a question about your payment, please get in touch with Klarna.

The quickest way to reach us is by calling our English and German speaking team on +41 43 588 2222.

We are open: 
(German speaking team)
Monday - Friday: 08:00 - 18:00 CET
Saturday: 09:00 - 17:00 CET
Sunday: 09:00 - 13:00 CET
Holidays: 09:00 - 17:00 CET

We are open: 
(English speaking team)
Monday - Friday: 09:00 - 22:00 CET
Saturday: 10:00 - 19:00 CET
Sunday: 10:00 - 18:00 CET 

If you need to contact us outside of our opening hours, you can email our German speaking team or English speaking team.
If you need to contact one of our stores directly, you can find all the details in our Store Locator

Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.