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RETURN & REFUND POLICY
We are currently experiencing a delay in handling returns. We’re working as fast as we can and we will notify you by email as soon as your return has been processed.
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
We’ll give you a refund by the same method you used to pay within 14 days. For orders placed before June 5th, we will deduct a return fee of 2,9€ from the refunded amount upon return (excl. Portugal). For orders placed 5th of June onwards, a return fee of 4€ will be deducted from your refund (excl. Portugal).
We ask that items are returned clean, unworn and have all their tags on. For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip. We can only accept returns of cosmetic or perfume items if the product is unopened to maintain the quality and integrity of our products.Please note that items bought online cannot be refunded or exchanged in any of our stores (except for Sweden and the Netherlands). Personalized and custom-made items are non-refundable. If your custom-made items are defective or damaged, please contact Weekday customer service.
A returns note is included in your parcel. On the returns note, fill in the return code for the garment you are returning. Include this in the package. If you no longer have this form, you can print a new one here.Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.To ensure the parcel safely reaches us, we recommend that you use our postage labels, send the return through your preferred return options below and, if offered, ask for a proof of postage. Please remember responsibility for the return is yours until the parcel reaches us.You can expect to receive a refund within two weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email. We will deduct a return fee of 4€ from the refunded amount upon return.
For more information on return options, please choose your country below.
Items purchased on monki.com before 12/05/2025 cannot be returned to store. These returns have a cost of €3 that will be deducted from the total refunded amount.
A returns note is included in your parcel. On the returns note, fill in the return code for the garment you are returning. Include this in the package. If you no longer have this form, you can print a new one here.
Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
To ensure the parcel safely reaches us, we recommend that you use our postage labels, send the return through your preferred return options below and, if offered, ask for a proof of postage. Please remember responsibility for the return is yours until the parcel reaches us.
If you are missing the self-adhesive return label found on the Delivery note, please contact Weekday Customer Service.
You can expect to receive a refund within two weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email.
For more information on return options, please choose your country below.
Return options:
Return at Bpost parcel shop
Attach the self-adhesive return label, which you can find on the Delivery note and take the parcel to a convenient Bpost parcel shop of your choice.
Budbee
If your order was delivered via Budbee, you can also book a pick-up of your return. You will receive an SMS from Budbee with instructions after you have received your goods. The courier will bring a return label.
Budbee box
Attach the self-adhesive address label to your shipment and book a return via the link in the SMS previously sent to you.
See more instructions here: https://budbee.com/en/returns/
Follow the instructions and then leave the package in your chosen Budbee box. If the package is too large, you will be able to book a pick-up of the return at your home.
If you are missing the self-adhesive return label found on the Delivery note, please contact Weekday Customer Service.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
New return form?
Simply click here to print another. Remember to fill in all your order details.
How to return items ordered before 12/05/2025 on monki.com
Please return your Monki items online by following the instructions on the delivery note in your parcel. Arrange your return via BPost or Budbee as above.
Return options:
Return at Econt parcel shop
Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient Econt parcel shop of your choice.
Return with courier pick-up
Arrange a collection online with Econt here. After entering your details you'll receive a confirmation to confirm the collection date and time slot.
If you are missing the self-adhesive return label found on the Delivery note, please contact Weekday Customer Service.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
New return form?
Simply click here to print another. Remember to fill in all your order details.
How to return items ordered before 12/05/2025 on monki.com
Please return your Monki items online by following the instructions on the delivery note in your parcel. Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient Econt parcel shop of your choice.
Return options:
Return with courier pick-up
To arrange a collection, contact Weekday Customer Service. Be sure to have your collection address and phone number to hand. If ordered before 18:00 CET, collection is likely to be the next working day. You will receive a confirmation from the carrier confirming the pick-up date.
Please note, you do not need a return label. The courier will bring one.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
New return form?
Simply click here to print another. Remember to fill in all your order details.
How to return items ordered before 12/05/2025 on monki.com
Please return your Monki items online by following the instructions on the delivery note in your parcel. To arrange a collection, contact Weekday Customer Service.
Return options:
Return at Kronos parcel shop
Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient Kronos parcel shop of your choice.
Return with courier pick-up
To arrange a collection, call Kronos on 00302310411544 or email at info@kronosexpress.com. Be sure to include your name, collection address, contact details and preferred date.
If you are missing the self-adhesive return label found on the Delivery note, please contact Weekday Customer Service.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
New return form?
Simply click here to print another. Remember to fill in all your order details.
How to return items ordered before 12/05/2025 on monki.com
Please return your Monki items online by following the instructions on the delivery note in your parcel. Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient Kronos parcel shop of your choice.
Return options:
Return at DPD parcel shop
Attach the self-adhesive return label, which you can find on the Delivery note and take the parcel to a convenient DPD parcel shop of your choice.
If you are missing the self-adhesive return label found on the Delivery note, please contact Weekday Customer Service.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
New return form?
Simply click here to print another. Remember to fill in all your order details.
How to return items ordered before 12/05/2025 on monki.com
Please return your Monki items online by following the instructions on the delivery note in your parcel. Send the return through a convenient DPD parcel shop of your choice.
Return options:
Return at DPD parcel shop
Attach the self-adhesive return label, which you can find on the Delivery note and take the parcel to a convenient DPD parcel shop of your choice.
If you are missing the self-adhesive return label found on the Delivery note, please contact Weekday Customer Service.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
New return form?
Simply click here to print another. Remember to fill in all your order details.
How to return items ordered before 12/05/2025 on monki.com
Please return your Monki items online by following the instructions on the delivery note in your parcel. Send the return through a convenient DPD parcel shop of your choice.
Return options:
Return at Schenker or Posti parcel shop
Attach the self-adhesive return label, which you can find on the Delivery note and take the parcel to a convenient Schenker or Posti parcel shop of your choice.
If you are missing the self-adhesive return label found on the Delivery note you can print another here or contact Weekday Customer Service for help.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
New return form?
Simply click here to print another. Remember to fill in all your order details.
How to return items ordered before 12/05/2025 on monki.com
Please return your Monki items online by following the instructions on the delivery note in your parcel. Send the return through a convenient Posti or Schenker parcel shop of your choice.
Return options:
Return at Econt parcel shop
Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient Econt parcel shop of your choice.
Return with courier pick-up
To arrange a collection, visit the website. If you have any issues, please email solun_atina@econt.com. Be sure to include your name, collection address, contact details and preferred date.
If you are missing the self-adhesive return label found on the Delivery note, please contact Weekday Customer Service.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
New return form?
Simply click here to print another. Remember to fill in all your order details.
How to return items ordered before 12/05/2025 on monki.com
Please return your Monki items online by following the instructions on the delivery note in your parcel. Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient Econt parcel shop of your choice.
Return options:
Return at DPD parcel shop
Attach the self-adhesive return label, which you can find on the Delivery note and take the parcel to a convenient DPD parcel shop of your choice.
Home collection with DPD
You can easily arrange for a DPD courier to pick up your return yourself via the DPD return portal. When clicking on the link you will be redirected to right page immediately, and you just need to enter your order reference number and select the date for the pick-up
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
New return form?
Simply click here to print another. Remember to fill in all your order details.
How to return items ordered before 12/05/2025 on monki.com
Please return your Monki items online by following the instructions on the delivery note in your parcel. You can return at a DPD Parcel Shop or you can arrange for a DPD courier to pick up your return via the DPD return portal.
Return options:
Return With An Post
To return your parcel, please visit the Anpost website to receive a free returns label. You can drop your parcel off at your local post office or arrange a courier collection.
Drop off
Once you have booked your drop off return you will receive an email from AnPost with the returns label. You can print this at home or at an An-post store by showing the cashier the barcode in your email.
Courier Collection
Once you have booked your home collection on your chosen date, the courier collecting the parcel will bring a returns label with them. Collections can be booked up to 2 working days in advance.
Return With DPD
To return with DPD, please attach the label from inside your parcel and visit your nearest DPD Pickup Point.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
New return form?
Simply click here to print another. Remember to fill in all your order details.
How to return items ordered before 12/05/2025 on monki.com
Please return your Monki items online by following the instructions on the delivery note in your parcel. Arrange your return with AnPost or DPD as above.
Return options:
Return at a Post Italiane parcel shop
Attach the self-adhesive return label, which you can find on the Delivery note and take the parcel to a convenient Post Italiane parcel shop of your choice.
Return with courier pick-up
You can easily arrange for a courier to pick up your parcel via Post Italiane. Call the toll free number: 803160. If you are missing the self-adhesive return label found on the Delivery note, please contact Weekday Customer Service.
Please note that you do not need to print the return label from the portal if you use the self-adhesive return label included on the Delivery note.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
New return form?
Simply click here to print another. Remember to fill in all your order details.
How to return items ordered before 12/05/2025 on monki.com
Please return your Monki items online by following the instructions on the delivery note in your parcel. Attach the self-adhesive return label and arrange for a courier to pick up your parcel via Post Italiane by calling the toll free number: 803160 or take the parcel to a convenient Poste Italiane postal office of your choice.
Return options:
Return at DPD parcel shop
Attach the self-adhesive return label, which you can find on the Delivery note and take the parcel to a convenient DPD parcel shop of your choice.
If you are missing the self-adhesive return label found on the Delivery note, please contact Weekday Customer Service.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
New return form?
Simply click here to print another. Remember to fill in all your order details.
How to return items ordered before 12/05/2025 on monki.com
Please return your Monki items online by following the instructions on the delivery note in your parcel. Send the return through a convenient DPD parcel shop of your choice.
Return options:
Return at DPD parcel shop
Attach the self-adhesive return label, which you can find on the Delivery note and take the parcel to a convenient DPD parcel shop of your choice.
If you are missing the self-adhesive return label found on the Delivery note, please contact Weekday Customer Service.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
New return form?
Simply click here to print another. Remember to fill in all your order details.
How to return items ordered before 12/05/2025 on monki.com
Please return your Monki items online by following the instructions on the delivery note in your parcel. Send the return through a convenient DPD parcel shop of your choice.
Return options:
Return at DPD parcel shop
Attach the self-adhesive return label, which you can find on the Delivery note and take the parcel to a convenient DPD parcel shop of your choice.
If you need a new return label, this can be easily requested via the DPD return portal. Please click on 'Bring to pick up shop' to find Luxemburg in the country overview.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
New return form?
Simply click here to print another. Remember to fill in all your order details.
How to return items ordered before 12/05/2025 on monki.com
Please return your Monki items online by following the instructions on the delivery note in your parcel. Take the parcel to a convenient DPD parcel shop of your choice.
Return options:
Return at DPD parcel shop
Attach the self-adhesive return label, which you can find on the Delivery note and take the parcel to a convenient DPD parcel shop of your choice.
If you are missing the self-adhesive return label found on the Delivery note, please contact Weekday Customer Service.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
New return form?
Simply click here to print another. Remember to fill in all your order details.
How to return items ordered before 12/05/2025 on monki.com
Please return your Monki items online by following the instructions on the delivery note in your parcel. Take the parcel to a convenient DPD parcel shop of your choice.
Return options:
Attach your pre-paid label to the parcel and drop off at your nearest DPD parcel shop.
DPD will provide you with a drop-off receipt to track your parcel's progress.
Return options for Azores/Madeira:
Attach your pre-paid label to the parcel and drop off at your nearest UPS parcel shop.
UPS will provide you with a drop-off receipt to track your parcel's progress.
UPS drop off
Visit UPS.com to book your return then take your parcel to your nearest UPS Access Point. UPS will provide you with a drop-off receipt where you can track the parcel's progress.
UPS home collection
Arrange for UPS to pick up your return by clicking here and you will receive a label to print at home. Await your Return Confirmation email, which we will send when we have processed your return.
If you are missing the self-adhesive return label found on the Delivery note, please contact Weekday Customer Service.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.New return form? Simply click here to print another. Remember to fill in all your order details.
How to return items ordered before 12/05/2025 on monki.com
Please return your Monki items online by following the instructions on the delivery note in your parcel. Attach your pre-paid label to the parcel and drop off at your nearest DPD parcel shop.
How to return items ordered before 12/05/2025 on monki.com in Azores/Madeira
Visit UPS.com to book your free return then take your parcel to your nearest UPS Access Point or arrange for UPS to pick up your return by clicking here and you will receive a label to print at home.
Return Options
Register your return here and follow the instructions.
Select return at Econt parcel shop or courier pick-up.
Await your Return Confirmation email, which we will send when we have processed your return.
Please remember responsibility for the return is yours until the parcel reaches us.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
New return form?
Simply click here to print another. Remember to fill in all your order details.
How to return items ordered before 12/05/2025 on monki.com
Please return your Monki items online by following the instructions on the delivery note in your parcel. To register your return, go to the Econt return portal and and enter your parcel number from the shipping confirmation and your phone number. Attach the return label, which you can print out from the Econt return portal, and take the parcel to a convenient Econt parcel shop of your choice.
Return options:
Return at DPD parcel shop
Attach the self-adhesive return label, which you can find on the Delivery note and take the parcel to a convenient DPD parcel shop of your choice.
If you are missing the self-adhesive return label found on the Delivery note, please contact Weekday Customer Service.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
New return form?
Simply click here to print another. Remember to fill in all your order details.
How to return items ordered before 12/05/2025 on monki.com
Please return your Monki items online by following the instructions on the delivery note in your parcel. Take the parcel to a convenient DPD parcel shop of your choice.
Return options:
Home collection with DPD
You can easily arrange for a DPD courier to pick up your return yourself via the DPD return portal. When clicking on the link you will be redirected to right page immediately, and you just need to enter your order reference number and select the date for the pick-up
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
New return form?
Simply click here to print another. Remember to fill in all your order details.
How to return items ordered before 12/05/2025 on monki.com
Please return your Monki items online by following the instructions on the delivery note in your parcel.
You can arrange for a DPD courier to pick up your return via the DPD return portal. The DPD courier will bring a pre-paid label to put on the parcel.
Return options:
How to return via SEUR parcel shop:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel and drop off at your nearest SEUR parcel shop.
3. SEUR will provide you with a drop-off receipt to track your parcel's progress.
4. Await your Return Confirmation email, which we will send when we have processed your return.
How to return with DPD home pick up:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. You can easily arrange for a DPD courier to pick up your return yourself via the DPD home return portal. The courier will bring the return label with them.
3. Await your Return Confirmation email, which we will send when we have processed your return.
How to return via DPD pickup location:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. You can easily register your return yourself via the DPD pick up return portal and drop it off at a DPD pickup location of your choice.
3. Await your Return Confirmation email, which we will send when we have processed your return.
Please use the below details when using the DPD portal. If you need to contact us in regards to your return - please visit the Contact Us page.
Recipient email: customerservice.eu@weekday.com
Recipient phone number: +442035147777
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
New return form?
Simply click here to print another. Remember to fill in all your order details.
How to return items ordered before 12/05/2025 on monki.com
Please return your Monki items online by following the instructions on the delivery note in your parcel. You can return via SEUR parcel shop as above or you can easily arrange for a DPD courier to pick up your return via the DPD/SEUR return portal.